Shipping
We offer a variety of shipping options to customers. Standard shipping is free for orders over $50. A small shipping fee applies for orders less than $50.
For customers located Metro post codes, we offer next day delivery.
We also offer same day delivery to customers located in Sydney.
Unfortunately, we only ship to customers within Australia. We hope to launch our New Zealand store soon, so that we can bring the same incredible fragrances to our Kiwi neighbours!
It depends on where you are. Orders to metro regions in Australia are usually delivered within 3 days. Delivery to rural areas usually takes 4-6 days.
We aim to dispatch all orders placed before 2pm on the same business day.
We will send you a confirmation email with your tracking number the moment your order leaves our warehouse.
All orders are sent from our warehouse right here in Sydney, Australia.
Tracking
You will receive a shipping confirmation email the moment your order is dispatched from our warehouse. It will contain a tracking number, and tracking link.
There can occasionally be delays within the carrier network which results in delays to orders. These delays are entirely out of our control.
Unfortunately, we are unable to lodge inquiries with our carrier on your behalf. If you have received your tracking number, it means that the item has been collected from our warehouse, and the parcel is no longer within our control.
We suggest reaching out directly to the carrier to enquire about the delay.
If your parcel is deemed lost in transit, then please get in contact with us. We will offer to either refund you in full, or ship you a new item.
Orders & Payment
Just click on a product you like and add it to cart. Then follow our easy and secure checkout process.
All prices are displayed & processed in Australian dollars (AUD).
We currently accept PayPal, Apple Pay, Android Pay, Mastercard, Visa and American Express.
We also accept Afterpay, Klarna, Humm, and Zip Pay on all orders.
You can also complete payment for orders with your Web3 wallet. We accept a variety of cryptocurrencies across various networks.
All payments made are secure as we use the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available) - and we do not store any of your payment information.
Please see our Klarna FAQ page for all information about using Klarna.
We start working on your order as soon as you submit it, therefore it's very unlikely that we are able to change or cancel it.
Please contact us and we will do our best to make it happen.
You cannot cancel a preorder until after the estimated delivery date shown during checkout. In the unlikely event your preorder is delayed, you can contact us to request a cancellation.